Welcome to our Help Centre. Here you’ll find answers to the most common questions about orders, payments, delivery, returns, and support. If you still need help, feel free to contact us.
📦 ORDERS
How do I place an order?
Simply browse our store, add products to your cart, and proceed to checkout. Fill in your delivery details and complete payment to confirm your order.
Can I cancel or change my order?
Orders can only be changed or cancelled within 2 hours after purchase. After that, the order may already be processed or shipped.
I didn’t receive my order confirmation email
Please check your spam/junk folder. If you still can’t find it, contact our support team.
💳 PAYMENTS
We accept the following payment methods:
- Bank EFT
- OZOW Instant EFT
- Card Payments (Debit/Credit)
Is my payment safe?
Yes. All payments are processed through secure, encrypted gateways.
My payment failed. What should I do?
Try again or use a different payment method. If the issue continues, contact support.
🚚 SHIPPING & DELIVERY
Delivery time
- Local orders: 2–5 working days
- Remote areas: 3–7 working days
Delivery fees
Shipping fees are calculated at checkout based on your location.
Where do you deliver?
We deliver nationwide across South Africa.
Tracking your order
Once your order is shipped, you will receive a tracking number via email
Missed delivery
If you miss your delivery, the courier will attempt again or contact you directly.
🔁 RETURNS & EXCHANGES
Return policy
You may request a return or exchange within 14 days after delivery.
Exchange policy
Exchanges must be requested within 4 days after delivery.
Conditions for return:
- Item must be unused
- Original packaging must be included
- Proof of purchase required
Damaged or incorrect items
If you receive a damaged or wrong item, contact us within 48 hours with photos.
🛠️ WARRANTY & REPAIRS
Some products come with a warranty.
How warranty works:
- If a product is faulty, we may arrange courier pickup
- The item will be inspected
- If the issue is not caused by the client, it will be repaired or replaced
Important:
If the damage is caused by the customer, a repair quotation will be sent.
If the customer cannot afford repairs, they will be responsible for return courier costs. The customer will have 14 days to pay for courier return.
👤 ACCOUNT & LOGIN
Why create an account?
- Track your orders
- Faster checkout
- Order history access
Forgot password?
Click “Forgot Password” on the login page and follow instructions.
📞 CUSTOMER SUPPORT
We are here to help you.
- 📧 Email: support@yourstore.co.za
- 📱 WhatsApp: 082 976 5121
- ⏰ Response time: 24–48 hours
- 🕒 Working hours: Monday – Sunday
❓ 8. FREQUENTLY ASKED QUESTIONS
Do you offer cash on delivery?
No, all orders must be paid online before shipping.
Can I trust your store?
Yes, we use secure payment systems and trusted courier partners.
How do I track my order?
You will receive tracking details once your order has been shipped.
What if my parcel is late?
Courier delays may happen. Contact us if your parcel exceeds delivery time.
🔒 SECURITY & PRIVACY
Your personal information is safe with us. We do not share your data with third parties except for delivery purposes.
📍 FINAL NOTE
We aim to give you the best shopping experience. If you need help at any time, don’t hesitate to contact our support team.